Phong Lan

(D240831) NTFS External USB HDD/SDD unable to mount on Linux Mint 22 'Wilma'

My customer unable to mount on Linux Mint 22 'Wilma'

So we tried to mount it manually:

sudo mount /dev/sdb1 /media

It still gave an error:

Error mounting /dev/sdb1 at /media/: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000" "/dev/sdb1" "/media/sorin/LICENTA"' exited with non-zero exit status 13: $MFTMirr does not match $MFT (record 0).
Failed to mount '/dev/sdb1': Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it's a
SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
then reboot into Windows twice. The usage of the /f parameter is very
important! If the device is a SoftRAID/FakeRAID then first activate
it and mount a different device under the /dev/mapper/ directory, (e.g.
/dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation
for more details.

This is how we fix:

sudo ntfsfix /dev/sdb1

Now we can mount this HDD manual but the GUI mount still not work when he plug it to the machine.

So we fix it as follow:

• Open Disks (GNOME Disks), select the external disk, Edit Mount Options.
• Disable the User Session Defaults and click OK in the Mount Options dialog box.

Then it works!

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